Shipping Rates & Policy

General Information

Riverbend Home® wants to ensure that you receive your items as quickly and safely as possible. The methods available for delivery will depend upon the size, weight, and suitability of the products to be shipped. After placing an order with us, you will receive an order confirmation email. You will receive a second email after your products are shipped. This email will contain tracking information for use on the order status section of our website or on the shipping carrier’s website. (See chart below for estimated delivery times.)

At this time, you can only place orders online to a physical address within the continental United States. For help with Post Office Box, APO/FPO, Alaska, Hawaii, U.S. Territories, and orders outside the United States, we ask that you call us at 855.438.8585 or email us at help@riverbendhome.com.

Most products will generally ship via Parcel, Extra Care, or Truck Freight delivery (also called LTL delivery).

Parcel Delivery

Parcel delivery will generally be used for smaller and lighter items. Depending on the fragility of the item, it may be shipped Extra Care by standard ground parcel delivery. For non-Extra Care parcel delivery items, you will typically be able to choose between overnight, two-day, or ground delivery. If you are not present for a parcel delivery, it may be left at your home at the discretion of the delivery driver.

Extra Care Delivery

Extra Care items can be delivered by Parcel or Truck Freight (LTL) carriers depending on product size or weight. Extra Care items are only shipped standard ground delivery. If expedited delivery is necessary, please call our customer service line for a special quote.

Truck Freight (LTL) Delivery

Truck Freight, or LTL delivery, is used for large, heavy, or fragile items that need extra care in handling. These deliveries will be scheduled with you as you must be present to accept delivery. You will be contacted prior to delivery and will need to provide a 2 to 4 hour delivery window. Products will be unloaded from the truck and brought to your curb. You will be required to bring the product inside your home, so plan ahead and have assistance ready to help if necessary.

Damaged Delivery

If your LTL shipment arrives with visible damage, you may decide to refuse shipment. If possible, please inspect your delivery before it is unloaded from the truck. If the shipment arrives with visible damage but you still accept delivery, be sure to note clearly which item or items are damaged on the paperwork the driver will ask you to sign along with a brief note regarding the nature of the damage.

Rates

We strive to provide you with the lowest shipping rates possible. Fees are calculated based on several variables including the specific product and service level selected. Shipping rates will be clearly displayed during checkout prior to committing your order.

Estimated Delivery Times

Most products on riverbendhome.com will have estimated lead times listed on the Product Detail page. If the item is in stock, the message will typically say “Usually ships in x business days”. This refers to the number of days we expect it will take to process and pack your order before we ship it. This varies by vendor, product and source.

To estimate delivery, see below:

Shipping Method Estimated Number of Business Days for Delivery
Ground Lead time + up to 5 business days
Two-day Lead time + 2 business days
Overnight Lead time + 1 business day
Truck Freight (LTL) Lead time + up to 10 business days

Note: Your order may be delayed if there is a problem processing your payment, unsafe weather conditions cause closure of any of our warehouse facilities, or we discover the item is backordered.

Order Tracking

You may always inquire as to the status of your order via our Order Status page. Our Customer Service department is also available for any questions regarding your order. Please call us at 1.855.438.8585.

Returns

We offer a 30-day Satisfaction Guarantee. If you receive a damaged or defective item or you are dissatisfied with a product for any reason, you can return it for an exchange or refund within 30 days. See our full refund/return policy.

Questions?

Call us at 855.438.8585 or email help@riverbendhome.com.

Hours

Monday: 7AM – 8PM (ET)
Tuesday - Friday: 8AM - 8PM (ET)

Closed Saturday, Sunday and the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

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