Riverbendhome.com does not knowingly collect information from children under the age of 13, however if you feel a child under the age of 13 has provided us personal information, please contact us. If any information was inadvertently collected, we will delete it as soon as possible.
We collect the personal information you provide us when making a purchase, creating a user account, posting a product review, when requesting a quote, participating in a contest or survey, subscribing to our e-mails or when submitting a question through "Q&A or using our “Ask an Expert" chat feature.
We also collect information when you "like" the Riverbend Home Facebook page, follow us on Pinterest, Google+ or Twitter.
During a purchase transaction we will collect and store your name, address, telephone number, email address and credit card number. We also keep records of your specific product purchases and details of the transaction.
If you choose to create a user account with Riverbendhome.com, we will collect and store your email address. Through your account, to personalize and expedite your shopping experience, we may also collect and store your shipping and billing addresses, credit card payment information, and other personal information or preferences. You may access your user account 24/7 to check an order status, update your email subscription preferences and view details of past purchases. If you wish to delete your user account, please contact customer service.
As with many websites, we collect and store non-personally identifiable information, including but not limited to browser type, IP address, operating system, date, time, length of stay and specific pages accessed during your visit to Riverbendhome.com. This general information is not merged with any personal information collected. Non-personally identifiable information is aggregated in order to learn how visitors interact with our Site in order to offer improved future features and experiences.
Cookies can be managed by accessing the individual settings in your browser. Please note; if you do not accept cookies, you may experience a loss of site functionality. To learn more about cookie management visit: www.allaboutcookies.org.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those partners agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Any of the information we collect from you may be used in one or more of the following ways:
- To complete a transaction/place an order (including inquiries or questions about your order)
- To administer a contest, promotion, survey or other site feature
- To send periodic marketing emails
- To improve the content, product assortment, services and/or the user experience of the website
- To send periodic mailings with information on new products and/or promotions
- To provide important updates, such as changes to policies, terms and/or conditions
We implement a variety of security measures to maintain the safety of your personal information while entering, submitting, or accessing it on Riverbendhome.com.
We use a secure server. All information supplied during the checkout process is transmitted via Secure Socket Layer (SSL) technology. Only those authorized and required to keep this information confidential have special access rights to our systems.
Once you enter the checkout process on Riverbendhome.com, your connection to our server becomes secure. To confirm this, look at the bottom part of your browser window. If you see a closed lock or unbroken key (depending on your browser) you can be confident that your information is secure. This can also be confirmed by viewing the URL in your browser window. The first characters of the site address will show "https". If for some reason you do not see these verifications, please contact us directly to place your order.
If you would like to be removed from our e-mail list, you may unsubscribe here at any time. You can also use the unsubscribe link found at the bottom of every Riverbend Home email. Please allow up to 7 business days for the unsubscribe to take effect.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. If you have questions about how these third parties use and collect data, please carefully read their privacy policies. However, we seek to protect the integrity of Riverbend Home and welcome any feedback regarding these third-party sites.
This policy was last modified on 7/27/2016.
Customer Service Hours:
Tuesday - Friday: 8AM - 8PM (ET)
Closed Saturday, Sunday and the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.
P.O. Box 1213
Amherst, NH 03031