Privacy Policy

We Value Your Privacy

Riverbend Home® / riverbendhome.com® is your online resource for high quality home enhancement products. Whether your goal is form or function, we are committed to providing the best possible value and online shopping experience for your needs. We are also committed to maintaining the following Privacy Policy to protect your personal information. Please carefully review this Policy and our Terms of Use before using riverbendhome.com. By using this Site, you signify you are in agreement with both our Privacy Policy and our Terms and Conditions.

Riverbendhome.com does not knowingly collect information from children under the age of 13, however if you feel a child under the age of 13 has provided us personal information, please contact us. If any information was inadvertently collected, we will delete it as soon as possible.

What Information Do We Collect?

We collect the personal information you provide us when making a purchase, creating a user account, posting a product review, participating in a contest or survey, subscribing to our e-mails, submitting a question through “Q&A” or using our chat feature.

We also collect information when you “like” the Riverbend Home Facebook page, follow us on Pinterest, Google+ or Twitter or any other of our social sharing sites.

During a purchase transaction we will collect and store your name, address, telephone number, email address and credit card number. We also keep records of your specific product purchases and details of the transaction.

Do We Use Cookies?

Yes. Cookies are small files stored by a browser on a computer that allow us to capture and remember certain information. They make the personalization of your visit to riverbendhome.com possible. Cookies allow us to: customize web page content, alert you to new areas of interest, as well as record session information for making appropriate product suggestions in the future. We also use cookies to track anonymous web traffic, as described above.

Third-party services may use cookies, web beacons (also known as clear GIFs or pixel tags) and other tools to collect general information based on your traffic patterns and activities on the Site. This information helps in displaying interest-based content or ads on riverbendhome.com or somewhere else on the Internet. You may opt out of Google’s use of cookies to serve interest-based ads by visiting the Google advertising opt out page. For other third-party services, visit the Network Advertising Initiative opt out page.

In addition, Google may use cookies, web beacons or other tools to gather information, where applicable for the Google Trusted Stores program and to show the Google Trusted Store badge.

Cookies can be managed by accessing the individual settings in your browser. Please note; if you do not accept cookies, you may experience a loss of site functionality. To learn more about cookie management visit www.allaboutcookies.org.

What Do We Use Your Information For?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those partners agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Any of the information we collect from you may be used in one or more of the following ways:

  • To complete a transaction/place an order (including inquiries or questions about your order)
  • To administer a contest, promotion, survey or other site feature
  • To send periodic marketing emails
  • To improve the content, product assortment, services and/or the user experience of the website
  • To send periodic mailings with information on new products and/or promotions
  • To provide important updates, such as changes to policies, terms and/or conditions

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information while entering, submitting, or accessing it on riverbendhome.com.

We use a secure server. All information supplied during the checkout process is transmitted via Secure Socket Layer(SSL) technology. Only those authorized and required to keep this information confidential have special access rights to our systems.

Once you enter the checkout process on riverbendhome.com, your connection to our server becomes secure. To confirm this, look at the bottom part of your browser window. If you see a closed lock or unbroken key (depending on your browser) you can be confident that your information is secure. This can also be confirmed by viewing the URL in your browser window. The first characters of the site address will show “https”. If for some reason you do not see these verifications, please contact us directly to place your order.

Even with upholding our Privacy Policy and Terms and Conditions there is still the possibility of an unassociated third party gaining access to site information. We therefore do not guarantee that your use of the site or the information you provide us will be private or secure and we are not responsible or liable to visitors for any breaches of security or privacy. Each visitor is responsible for taking appropriate precautions and security measures when using sensitive information.

E-mail Opt Out Procedures

If you would like to be removed from our e-mail list, you may unsubscribe at any time. You can also use the unsubscribe link found at the bottom of every Riverbend Home email. Please allow up to 7 business days for the unsubscribe to take effect.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. If you have questions about how these third parties use and collect data, please carefully read their privacy policies. However, we seek to protect the integrity of Riverbend Home and welcome any feedback regarding these third-party sites.

Retention of Personal Information

We retain personal information as long as necessary to fulfill the purposes provided in this Privacy Policy, unless required or permitted by applicable laws.

Online Privacy Policy Only

This online Privacy Policy applies only to information collected through our website and not to information collected offline.

Changes to our Privacy Policy

We reserve the right, for any reason, to update our Privacy Policy as necessary. In the event it is updated, we will indicate the effective date of the changes below. We encourage you to return to this page often to ensure your knowledge of the current Privacy Policy is up to date.

This policy was last modified on 2/5/2017.

Questions?

Call us at 855.438.8585 or email help@riverbendhome.com.

Hours

Monday: 7AM – 8PM (ET)
Tuesday - Friday: 8AM - 8PM (ET)

Closed Saturday, Sunday and the following holidays: New Year's Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

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