Customer Service

Contact Customer Service

Email:help@riverbendhome.com
Phone:1.855.438.8585
Hours:



Monday: 7AM - 8PM (ET)
Tuesday through Friday: 8AM - 8PM (ET)
Saturday: 9AM - 3PM (ET)
Sunday: Closed
Address:1 Bon Terrain Drive
 Amherst, NH 03031

Note: Customer Service will be closed on the following holidays:
New Year's Day, Presidents’ Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

Shipping Rates & Policy

General Information

Riverbend Home® wants to ensure that you receive your items as quickly and safely as possible. The methods available for delivery will depend upon the size, weight and suitability of the products to be shipped. When you place your order with us, you will receive an order acknowledgement email and when your products ship, you will receive a shipping acknowledgement email with tracking information that you can use to track the order via Your Orders or the carrier’s website. (See chart below for estimated delivery times.)

At this time you can only place orders online to a physical address within the continental United States. For help with Post Office Box, APO/FPO, Alaska, Hawaii, U.S. Territories and orders outside the United States, we ask that you call us at 855.438.8585 or email us at help@riverbendhome.com.

Most products will generally ship via Parcel or Truck Freight delivery (also called LTL delivery).

 

Parcel Delivery

Parcel delivery will generally be used for smaller and lighter items. You will typically be able to choose between overnight, two-day or ground delivery. If you are not present for a parcel delivery, it may be left at your home at the discretion of the delivery driver.

 

Truck Freight (LTL) Delivery

Truck Freight, or LTL delivery, is used for large, heavy or fragile items that need extra care in handling. These deliveries will be scheduled with you as you must be present to accept delivery. You will be contacted prior to delivery and will need to provide a 2 to 4 hour delivery window. Products will be unloaded from the truck and brought to your curb. You will be required to bring the product inside your home so plan ahead and have assistance ready to help if necessary.

 

Damaged Delivery

If your LTL shipment arrives with visible damage, you may decide to refuse shipment. If possible, please inspect your delivery before it is unloaded from the truck. If the shipment arrives with visible damage but you still accept delivery, be sure to note clearly which item or items are damaged on the paperwork the driver will ask you to sign along with a brief note regarding the nature of the damage.

 

Rates

We strive to provide you with the lowest shipping rates possible. Fees are calculated based on several variables including the specific product and service level selected. Shipping rates will be clearly displayed during checkout prior to committing your order.

 

Estimated Delivery Times

Most products on riverbendhome.com will have estimated lead times listed on the Product Detail page. If the item is in stock, the message will typically say " Usually ships in x business days". This refers to the number of days we expect it will take to process and pack your order before we ship it. This varies by vendor, product and source.

To estimate delivery, please use the chart below:

Shipping Method Estimated Number of Business Days for Delivery
Ground Lead time + up to 5 business days
Two-day Lead time + 2 business days
Overnight Lead time + 1 business day
Truck Freight (LTL) Lead time + up to 10 business days

Note: Your order may be delayed if there is a problem processing your payment, unsafe weather conditions cause closure of any of our warehouse facilities, or we discover the item is backordered.

 

Order Tracking

You may always inquire as to the status of your order via Order History in Your Account. Our Customer Service department is available for any questions regarding your order. Please call us at 1.855.438.8585. See hours below.

Monday: 7AM - 8PM (ET)
Tuesday through Friday: 8AM - 8PM (ET)
Saturday: 9AM - 3PM (ET)
Sunday: Closed

 

Returns

We offer a 30-day SATISFACTION GUARANTEE. If you receive a damaged or defective item or you are dissatisfied with a product for any reason, you can return it for an exchange or refund within 30 days. See our full refund/return policy.

Refunds & Returns

We offer an easy SATISFACTION GUARANTEED 30-day return policy on purchases. Please keep the following details in mind:

  • Once an order has left the warehouse, it cannot be cancelled and our standard return policy will apply.
  • Returned items must be in new, resalable condition, include all original components and be in the original packaging.
  • Shipping costs are non-refundable unless items are delivered damaged or shipped in error by Riverbend Home.

The following items may not be returned or have additional restrictions:

  • Any custom products.
  • Any items noted as non-returnable on the product detail page.

How to Return an Item

If you wish to return an item, you MUST contact us and receive a Return Goods Authorization number (RGA#). The only exceptions are items that are delivered with visible signs of damage which may be refused back to the carrier.

Contact us via email at help@riverbendhome.com with "RGA# Request" in the subject line or call us at 1.855.438.8585. See hours below.

Monday: 7AM - 8PM (ET)
Tuesday through Friday: 8AM - 8PM (ET)
Saturday: 9AM - 3PM (ET)
Sunday: Closed

Note: We reserve the right to assess restocking fees of up to 30% and to debit any shipping costs incurred by Riverbend Home in the event an item returned as damaged is found to be in good condition or up to 100% if an item is not in resalable condition. Refunds of items returned that were originally shipped for free may be debited for the original shipping costs.

Returns sent without an RGA# may be assessed an additional restocking fee of up to 50%. Returns will only be accepted from within the continental United States. We reserve the right to refuse any return if it is found to be in non-compliance with or a misuse of our policies.

 

Parcel Shipment Returns

In most cases, you will be provided a printable packing slip with your RGA# and a printable shipping label for most items that you received by regular parcel shipping.

 

LTL Shipment Returns

LTL (Less Than Truckload) freight shipments are used for large, heavy or fragile items that need extra care in handling. If you received your item or items by LTL shipment, you will require additional instructions for returns. Return shipping costs will be deducted from your return credit unless items are defective or were shipped in error.

Secure Online Ordering

Riverbendhome.com uses SSL technology for secure online transactions. An SSL (Secure Sockets Layer) digital certificate authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key. SSL certification establishes an online entity's credentials, and when confidential information is sent to a web server, the user's browser accesses the server’s digital certificate and establishes a secure connection.

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Satisfaction Guarantee

OUR 100% GUARANTEE:

Your satisfaction is very important to us. Return any non-custom item for any reason within 30 days for a full refund (less shipping cost). See our refund policy.